FAQ: Froggy Adventure
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

What are enamel pins, and why should I collect them?

Enamel pins are small, decorative pins that are typically made from metal and filled with colored enamel. Our enamel pins feature a hard enamel finish and are gold plated for durability and a luxurious and shiny appearance.

They come in various designs and styles, making them highly collectible for enthusiasts of all ages. People collect enamel pins for several reasons.

Firstly, they serve as a form of self-expression, allowing individuals to showcase their interests, hobbies, and personalities by wearing them on clothing, bags, or hats.

Additionally, enamel pins are often associated with nostalgia, as they can evoke memories of childhood or represent beloved characters and themes from pop culture. They’re also relatively affordable and easy to display, making them a popular choice for both casual collectors and serious enthusiasts.

Ultimately, collecting enamel pins is a fun and creative way to curate a unique and personalized collection that reflects your passions and interests.

Last updated: March 18, 2024 14:08

Can you tell us more about Kenzo and his friends? What makes them special?

Certainly! Kenzo and his friends are the heart and soul of our Froggy Adventure enamel pin collection. Kenzo, the adventurous frog prince, leads the charge with his unwavering courage and boundless curiosity. He embodies the spirit of adventure and serves as a symbol of resilience and determination.

Accompanying Kenzo on his journey are his loyal snail mounts, who bring a sense of whimsy and charm to the group. Despite their small size, these snails are mighty companions, always ready to lend a helping shell to their friends.

What truly sets Kenzo and his friends apart is the sense of camaraderie and friendship that binds them together. Each character brings their own unique strengths and quirks to the group, creating a dynamic and endearing ensemble that resonates with audiences of all ages.

Through their adventures, Kenzo and his friends inspire us to embrace the wonder of childhood dreams and the joy of exploration. They remind us that no adventure is too small and no dream is too big when you have the support of friends by your side.

In summary, Kenzo and his friends are more than just characters – they’re symbols of courage, friendship, and the limitless possibilities of imagination. Join them on their Froggy Adventure and let their story inspire you to chase your own dreams.

Last updated: March 18, 2024 14:05

How do you produce your enamel pins?

We take great care in the production of our enamel pins to ensure the highest quality and attention to detail. Our production process typically involves several key steps:

Design Creation: We start by conceptualizing and designing each enamel pin with meticulous attention to detail. Our talented team of artists brings the characters and themes of Froggy Adventure to life, ensuring that every design captures the spirit of the journey.

Prototype Development: Once the designs are finalized, we create prototypes to bring our vision to reality. This stage allows us to test different materials, colors, and finishes to ensure that the final product meets our standards of excellence.

Manufacturing: Once the prototypes are approved, we move into full-scale production. Our enamel pins are crafted using high-quality metal molds and filled with durable enamel colors. We work closely with trusted manufacturing partners who specialize in the production of enamel pins to ensure consistency and quality throughout the process.

Quality Control: Throughout production, we conduct rigorous quality control checks to ensure that each enamel pin meets our strict standards for craftsmanship and durability. This includes inspecting for any imperfections in the enamel, ensuring that the metal plating is smooth and uniform, and checking for secure backings to ensure that your pins will stay securely in place.

Packaging and Shipping: Once the enamel pins have passed our quality control checks, they are carefully packaged and prepared for shipping. We take great care to ensure that your pins arrive safely and in pristine condition, ready to accompany you on your own Froggy Adventure.

Overall, our production process is a labor of love, dedicated to bringing the magic of Froggy Adventure to life in every enamel pin. We’re committed to delivering a product that not only meets but exceeds your expectations, and we can’t wait to share our creations with you!

Last updated: March 18, 2024 14:05

What happens if the funding goal isn't reached?

If the funding goal isn’t reached, unfortunately, the project will not be funded, and backers will not be charged. However, depending on how close we are to the goal and the level of interest shown, I am committed to using my personal funds to bridge the gap and ensure the project’s realization. Additionally, depending on the amount raised, we may explore alternative funding avenues or consider relaunching the campaign in the future.

Last updated: March 18, 2024 14:10

Do you ship internationally, and what are the shipping costs?

Yes, we do ship internationally! However, I am currently unable to ship to UK.

Shipping costs vary depending on your location and the size of your order. We strive to offer competitive shipping rates and will provide detailed information on shipping costs during the checkout process. Rest assured, we’re committed to ensuring your enamel pins reach you safely and efficiently, no matter where you are in the world

Last updated: March 18, 2024 14:11

How do I find out what projects I’ve pledged to?

Check out this help doc on how to locate your pledges for Pintopia 2024: https://help.backerkit.com/article/824-how-do-i-find-out-what-projects-i-ve-pledged-to

Last updated: March 27, 2024 13:55

How do I get free pins during Pintopia 2024?

Check out this help doc to find out how to receive FREE pins for Pintopia 2024: https://help.backerkit.com/article/821-how-do-i-get-free-pins-during-pintopia-2024

Last updated: March 27, 2024 13:55

What do FREE Pintopia 2024 Pins look like?

Check out this help doc to find out what the FREE pins look like for Pintopia 2024: https://help.backerkit.com/article/822-what-do-free-pintopia-2024-pins-look-like

Last updated: March 27, 2024 13:55

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Backerkit Crowdfunding!

Current Estimated Shipping Date: June 2024

If shipping is delayed, I will post an update on either on the backerkit or socials: Instagram

Last Updated At: 05/14/24
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Terms and Conditions

Terms and Conditions for BackerKit Survey - Enamel Pin Campaign

Thank you for participating in our enamel pin campaign! Before you proceed with the survey provided by BackerKit, please read and agree to the following terms and conditions:

Survey Completion: By accessing and completing the survey provided by BackerKit, you agree to provide accurate and truthful information regarding your pledge, shipping address, and any other relevant details requested in the survey.

Shipping Details: You are responsible for ensuring that the shipping address provided in the survey is accurate and up-to-date. We will not be held liable for any lost or undelivered rewards due to inaccuracies in the shipping information provided.

Delivery Times: While we strive to deliver rewards in a timely manner, please understand that unforeseen circumstances such as production delays or shipping issues may affect the delivery schedule. We will keep you informed of any significant delays and work diligently to resolve any issues that may arise.

Reward Changes: We reserve the right to make changes to the design, specifications, or any other aspect of the enamel pin reward prior to production without prior notice. We will make reasonable efforts to notify backers of any significant changes that may affect their pledge.

Refunds and Exchanges: Due to the nature of crowdfunding campaigns and the production process, we are unable to offer refunds or exchanges once the campaign has ended and funds have been collected. However, if you encounter any issues with your reward, please contact us, and we will do our best to address your concerns.

Intellectual Property: All designs, logos, and other intellectual property associated with the enamel pin campaign are the sole property of The Octopi Cafe. You agree not to reproduce, distribute, or use any of these materials without our express permission.

By completing The Octopi Cafe's survey, you acknowledge that any personal information you provide will be used exclusively for order processing, and you consent to its use in accordance with these terms and conditions, barring legal requirements.

If you do not agree with any part of these terms, please do not proceed with the survey. If you have any questions or concerns, please contact us at [email protected]

Thank you for your support and understanding!

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